Germen Versteeg

Founder, Denticien

After two years with TSE we are very happy with the software and what it can do. The speed of support, and their willingness to think along about new possibilities and requests, are essential.

Germen Versteeg, Founder, Denticien

When Denticien started we had to choose which software to use in our new stores. A few things were essential to us: short lines to support and development, being able to move quickly on changes and requests, being able to scale up with a larger organisation, and a cloud solution that works well and is affordable.

After two years with TSE we are very happy with the software and what it can do. The speed of support, and their willingness to think along about new possibilities and requests, are essential. The software is stable and the cloud solution is ideal for larger practices with several locations.

Toine

Denturist, Mondzorgcentrum Oisterwijk

An administration system you can adapt until it is tailored to your own denturist practice.

Toine, Denturist, Mondzorgcentrum Oisterwijk

We are now a fully digitised denturist practice, which also demands changes to the administrative software. TSE thinks along here too, and has made it possible to link our digital files to our patient administration, so searching is a thing of the past. An administration system you can adapt until it is tailored to your own denturist practice.

Anne-Martine van Kralingen

Denturist

Because you can personalise the program, the learning curve is faster and easier.

Anne-Martine van Kralingen, Denturist

We have been using TSE for several years now. Moving to a different program is always nerve-racking and takes getting used to. But with the support and the help you always get straight away, we are more than glad we made this choice. Because you can personalise the program, the learning curve is faster and easier. And if you still get stuck, there is always a helping hand and someone who listens.

TPP van Engelen

Denturist

There is a solution in the program for literally every "problem" — if you think of something and ask about it, it is often already there.

TPP van Engelen, Denturist

We switched to TSE last year and have no regrets! The staff are happy to think through solutions with you, explain how to use the program more efficiently, and take feedback to heart. And they genuinely act on that feedback and those suggestions; you see them come back in the updates. When you call, someone speaks to you, helps you, and no question is too much.

Moving to a new program when you are used to another one is a big step. But if you give it time, a few months in you would not go back — and we were helped excellently along the way. The program is clear and easy to use. On top of that you can configure and adjust a great deal yourself, so that it really is a program tailored to your practice.

There is a solution in the program for literally every "problem" — if you think of something and ask about it, it is often already there. As well as being easy to use, the program is enormously comprehensive and varied.

All the options are very extensive, you can lay the patient card out entirely yourself, you can work with colours you choose, and so on. All the letters, files, photos, labels, data and the like are linked together in a very practical way.

And on top of that, everything can be adjusted the way you want it. The program does far more than you first think, and we have had a great many "Aha!" moments — a shame we did not buy this program sooner.

Anne Dormans

Denturist

It turned out to be a good choice! The program works perfectly in practice; it is easy to use and clear.

Anne Dormans, Denturist

I have been a new user of the ONT-Pakket since the start of 2020. I worked with other programs for years as an employee, but now, working for myself, I chose TSE.

It turned out to be a good choice! The program works perfectly in practice; it is easy to use and clear. All sorts of options are possible. At the start there is of course some getting to know and getting used to the new program. The helpdesk supports me perfectly with that.

I have called several times with different questions and every time was helped just as well, just as clearly and just as quickly. They explain everything properly, step by step, and if you cannot work it out they look at your screen remotely and get you going — excellent!

Kars Varwijk

Denturist

TSE does exactly what it was built to do, without too much fuss and without expensive add-ons that make the program unworkable.

Kars Varwijk, Denturist

We switched to TSE in 2016 and are now several years further on. TSE does exactly what it was built to do, without too much fuss and without expensive add-ons that make the program unworkable.

The short line you have as a user to the developers is something I find very pleasant; unlike other helpdesks, here you are helped straight away by someone who really knows what they are talking about. One call back and forth and you are sorted! We are very satisfied — everything gets listened to and they are always ready to help. Ideas we put forward ourselves are often implemented quickly as a result.

Rico Koers

Denturist

I have been a user of the ONT-Pakket for years — very dependable software.

Rico Koers, Denturist

I have been a user of the ONT-Pakket for years — very dependable software. The staff are always there for you and open to every suggestion I put forward as a user.

Our practice covers many aspects of dental care, and we have brought all of them into the ONT-Pakket. For the staff it is very easy to work with, and for me as the practice owner it generates a lot of analytical data. And not unimportantly: all of that at a reasonable price!

Suzanne Toren

Practice Manager, Tandprothetische Praktijk Toren

Thanks to the thorough preparation and execution by the TSE team, three months on I can fairly say we are enormously glad we went through with this change.

Suzanne Toren, Practice Manager, Tandprothetische Praktijk Toren

When after 30 years you move to a different software package for your patient administration, you are talking about a serious change programme. With the amount of data we had built up over all those years, across thousands of patient records, you do not take that decision lightly — and the thought of switching already gives you a slight stomach ache.

But thanks to the thorough preparation and execution by the TSE team, three months on I can fairly say we are enormously glad we went through with this change, and with the step forward that came with it.

Did it all go flawlessly? Of course not — we ran into things that made us raise an eyebrow. They are computers and they always will be, but fortunately TSE always knows a way out and will back you up in word and deed. Sometimes around the clock, and even at weekends when it really has to be. At TSE they understand when something is on fire and, far more importantly, when it needs putting out.

I also greatly appreciate the short lines and the personal contact with the people at TSE. By working with the customer they think not only in terms of solutions but, far more importantly, in terms of improvements. Making the program better and easier to use, together.

Moving to the TSE program also let us make a real gain in efficiency during this change, through faster software and more capability.

TSE looks forward, and the endless range of possibilities the program offers gives you energy. And if something is not there? Then it goes on the development list, and it actually gets built.

So I look forward with confidence to the future and to working with TSE on handling our patient administration properly.

Normally I would say "when in doubt, do not overtake" — but if you are considering the switch to TSE? Then I would say "put your foot down!".

Edwin van der Male

Denturist, Van der Male Tandprothetiek (Zwijndrecht)

TSE is dependable and always reachable: the lines are short and solutions are often delivered within 24 hours.

Edwin van der Male, Denturist, Van der Male Tandprothetiek (Zwijndrecht)

We have used TSE's ONT-pakket since 2023. We used a different package in the past, but when we were faced with expanding our location and adding a practitioner, that turned out to be rather cumbersome. When we happened to receive a mailing from TSE about the ONT-pakket, we got in touch straight away and explained the situation.

We soon noticed that TSE understood what we needed, and within two weeks everything around the switch was arranged. TSE is dependable and always reachable: the lines are short and solutions are often delivered within 24 hours.

The ONT-pakket itself is an adaptable system, and the freedom to set it up around our specific needs makes it very comprehensive. The partnership with TPP Solution is ideal as well, because it takes a lot of work off our hands when it comes to authorisations and claims.

We would like to thank TSE for the support, and we look forward to working together.

Harout Stepanian

Denturist

As a recent user I am extremely enthusiastic about the easy-to-use tools and the extensive features TSE's software has to offer.

Harout Stepanian, Denturist

As a recent user I am extremely enthusiastic about the easy-to-use tools and the extensive features TSE's software has to offer. Although it took some time at first to get to grips with the program, that went smoothly thanks to the exceptionally friendly and approachable support from the TSE team.

Hans Stoop

Denturist

A big plus is TSE's excellent service. When you call, you get someone on the line straight away and do not have to wait and hope someone calls back that day.

Hans Stoop, Denturist

After a long time thinking it over and looking around at which program to choose, I was certain: I am going with TSE. And I am very glad I did, because the program fits a denturist practice perfectly.

I chose TSE in the cloud, because there are updates often and in the cloud I do not have to worry about them. When I bought TSE my patient data was transferred, after which I practised for about two months and adjusted the settings for things like email and referrals to the oral surgeon and the dentist. On 4 August my patient data was transferred again and I really got going with TSE.

At the start I had to get used to how the program is laid out, but I soon found that it all hangs together well and is easy to use. You can submit an authorisation request and send emails to patients easily, for instance. On an insurance eligibility check you see immediately whether someone falls under long-term care (for this you do need authorisation from Vecozo).

A big plus is TSE's excellent service. When you call, you get someone on the line straight away and do not have to wait and hope someone calls back that day. I am also very glad TSE works with TPP Solution. They built the work pieces in TSE, which are very thorough. At TPP Solution you are again helped excellently, and always straight away.

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