Frequently asked questions about dental software

What can we help you with?

General questions

What kind of practices is Odontium suited to?

Odontium suits every kind of dental practice, from single-practitioner practices to large multidisciplinary clinics. The software scales with the number of practitioners and locations.

Does Odontium run in the cloud, on-premise, or both?

Our software does both. On-premise and cloud are equally fully supported.

Can I request a demo with no obligation?

Yes. You can request a free demo through the website with no obligation. One of our specialists will show you how Odontium fits your practice.

Switching

How do I switch to Odontium?

After you sign up, you draw up a migration plan together with an implementation specialist. We guide you step by step, from data transfer to your first working day.

Is my data transferred securely?

All of your patient data is transferred encrypted and checked for completeness before the old environment is switched off.

Can my practice keep working during the switch?

Yes. The switch is planned so that your practice can carry on as usual. Wherever possible we migrate outside practice hours.

How much guidance do I get during the switch?

You get a dedicated point of contact who guides you from the first conversation through to go-live, including training for your team.

Can I try Odontium out before I switch?

Certainly. During the demo and a trial period you can try out the main features before committing to the switch.

Features & integrations

Which systems can Odontium integrate with?

Odontium integrates with a wide range of imaging, payment and communication systems. See the integrations page for the full list.

Does Odontium support digital X-ray and camera systems?

Yes. Odontium connects directly to VisiQuick, Dürr VistaSoft and Sidexis, among others, receives images from any DICOM device, and photos from a phone reach the right record through TSE Camera. The radiography page has the full overview.

Can patients book appointments online?

Patients can pick a time themselves through an online calendar, and it is added to your schedule automatically.

Can Odontium send reminders to patients?

Odontium sends appointment reminders by text message or email automatically, which cuts no-shows considerably.

Security

How is my patient data protected?

All data is stored and transmitted encrypted, with strict access control per employee.

Is Odontium ISO 27001 certified?

Yes. Odontium meets the ISO 27001 standard for information security and is audited externally every six months.

Are backups made automatically?

With a cloud edition of Odontium your data is backed up automatically every day and stored encrypted in more than one location.

Is Odontium GDPR compliant?

Odontium is set up fully in line with the GDPR, including data processing agreements and patients' rights of access and erasure.

Support

How do I reach support?

You can reach the support department by phone or email.

When is support available?

Our support team is available on working days from 08:30 to 17:30

Do I speak directly to someone who knows Odontium?

Yes. You always reach a support employee who knows Odontium, what it can be developed to do, and how a dental practice works.

Do I get support after implementation as well?

After implementation you keep the same access to support, including updates, training and advice.

Cost & licensing

How is the price of Odontium determined?

The price is based on the number of practitioners and the features you use. You always receive a tailored quote.

Is there a monthly cost?

Odontium works on a fixed monthly subscription, with no surprises afterwards.

Can Odontium grow with my practice?

Yes. You can add practitioners, locations or modules as your practice grows.

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